Track Your Order

Once your order ships, we send a tracking number by email — usually within 1 to 2 business days of your order being placed. Click the link in that email to see live carrier updates.

Tracking by order number

If you have your order number and the email used on the order, you can also track it directly through our carrier portals (FedEx, UPS, or USPS, depending on which was used for your shipment). The specific carrier is listed in your shipping-confirmation email.

My tracking has not updated

Carriers typically scan packages at pickup, at major sorting hubs, and at out-for-delivery. It is normal for tracking to be quiet for 1 to 2 business days between scans, especially for cross-country shipments and oversized freight. If tracking has shown no movement for 5 or more business days, please contact us.

My order was marked delivered but has not arrived

Please:

Check with household members, neighbors, and the building office;
Look at any safe-drop locations near your door (porch, garage, side gate);
Wait 24 hours — carriers occasionally mark packages as delivered a day early.

If the shipment still has not arrived within 24 hours of the "delivered" scan, email us within 7 days of the delivered-date at contact@northertool.shop and we will open a trace with the carrier.

Freight (large generator) deliveries

Units over 100 lbs ship by freight. The carrier will phone you to schedule a curbside delivery appointment. Please answer their call so your delivery is not delayed, and inspect the pallet before signing.

Still need help?

Email contact@northertool.shop or call +1 564-255-2646 during business hours. Please have your order number ready — we can usually resolve tracking questions in a single reply.

Contact NORTHERTOOL

Company: NORTHERTOOL
Address: 1019 Lenora Ct, Bellingham, WA 98225, USA
Email: contact@northertool.shop
Phone: +1 564-255-2646
Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
Response time: within 1 to 2 business days