Return & Refund Policy

Return window

You may request a return within 30 days of the delivery date on your tracking record. Returns requested after 30 days cannot be accepted.

Eligibility

To be eligible for a return, the item must be:

Unused and in the same condition that you received it;
In its original packaging, with all included accessories, cables, manuals, and documentation;
Free of fuel and oil (generators that have been fueled or started cannot be returned for change-of-mind reasons and must be handled through warranty).

How to request a return

Please email contact@northertool.shop with your order number and the reason for the return. We will respond with return instructions and a return address within 1 to 2 business days. Please do not ship items back without contacting us first — unrequested returns cannot be processed.

Who pays return shipping

Defective, damaged, or incorrect items: We cover return shipping. We will email you a prepaid return label.
Change of mind: Return shipping is the customer's responsibility. We recommend a tracked, insured service; we are not responsible for return packages lost in transit.

Refund method and timing

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank, the credit may take an additional 2 to 5 business days to appear on your statement.

Exchanges

We do not offer direct exchanges. If you need a different model, please return the original item for a refund and place a new order.

Non-returnable items

Items that have been fueled, started, or used;
Items missing original packaging or significant accessories;
Items damaged by misuse, improper installation, or acts outside normal use.

Damaged on arrival

If your order arrives physically damaged, please photograph the damage and email us within 7 days of delivery. We will arrange a replacement or refund at no cost to you.

Warranty issues

Units that develop a defect after use are covered by the manufacturer's warranty — see our Warranty & Replacement page.

Contact NORTHERTOOL

Company: NORTHERTOOL
Address: 1019 Lenora Ct, Bellingham, WA 98225, USA
Email: contact@northertool.shop
Phone: +1 564-255-2646
Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
Response time: within 1 to 2 business days