Warranty & Replacement Policy

Every generator and power station sold through NORTHERTOOL is covered by its original manufacturer warranty. Warranty length and terms vary by brand and model — see the specific details below.

Typical warranty coverage

Honda: 3 years, residential or commercial use.
DuroMax: 3-year limited residential, 1-year commercial.
Generac: 3-year limited residential, 1-year commercial.
Westinghouse: 3-year limited residential, 1-year commercial.
Champion: 3-year limited.
Goal Zero: 2-year limited.
AFERIY: 5 years on the power station, 10 years on the LiFePO4 battery.
Growatt: 5 years on the solar generator, up to 10 years on the battery.
maXpeedingrods, BILT HARD and generic models: 1-year limited.

The exact warranty terms shipped with your unit (manufacturer's warranty card and manual) are the authoritative reference.

What is covered

Manufacturer warranties typically cover defects in materials and workmanship under normal use. This includes failures of the engine, alternator, inverter electronics, and manufacturer-installed components.

What is not covered

Normal wear items (spark plugs, air filters, oil, fuel filters);
Damage caused by improper fuel, lack of maintenance, overloading, or modification;
Damage from fire, flood, impact, or acts outside normal use;
Cosmetic damage that does not affect function.

How to make a warranty claim

Within the first 30 days of delivery, contact us at contact@northertool.shop and we will coordinate the warranty claim with the manufacturer on your behalf.

After 30 days, warranty service is handled by the manufacturer's authorized service network. We will provide the manufacturer's warranty-support contact information and your proof of purchase on request.

Replacement

If a brand-new unit arrives dead-on-arrival or fails within the first 30 days of delivery, we will arrange a replacement at no cost to you. Please contact us within 7 days of discovery.

Proof of purchase

Keep your order confirmation email or invoice — manufacturers require proof of purchase to honor warranty claims.

Contact NORTHERTOOL

Company: NORTHERTOOL
Address: 1019 Lenora Ct, Bellingham, WA 98225, USA
Email: contact@northertool.shop
Phone: +1 564-255-2646
Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
Response time: within 1 to 2 business days